For founders, CEOs, investors, international suppliers and consulting partners
Commercial and operating leadership for technology businesses ready to grow.
Golden Sky works with SaaS, GovTech, EdTech and public-service technology businesses to scale, strengthen commercial execution and delivery, and build the operating capability the business needs.
- United Kingdom Public-sector technology leadership, market development, commercial operations and delivery.
- Finland Oksidia: co-founder and UK Director of the UK subsidiary, shareholder in the Finnish parent, and an ongoing international SaaS operating partnership through Golden Sky.
- India International development and technology delivery operations involving Pune, Chennai and Mumbai.
- Australia (Victoria) Relevant public-sector market knowledge and involvement.
International experience spanning the UK, Finland, India and Australia, bringing perspectives from different markets, business environments and operating models. These are markets and operating environments, not Golden Sky offices.
Principal engagement
UK Public Sector Growth Partnership
Already established in UK public services, but not achieving the market penetration your product deserves?
For established SaaS, GovTech and EdTech suppliers with an existing product, customers or a credible proposition, Golden Sky acts as your UK Public Sector Growth Partner: senior commercial and operating leadership to build a credible, executable route to sustainable public-sector revenue, alongside your team.
It covers market and opportunity assessment, commercial strategy, procurement routes, proposition development, senior stakeholder engagement, pipeline discipline and the move from founder-led sales to repeatable growth. Not yet established in the UK? See UK Market Entry.
Principal engagement
Scale-Up Delivery Partner
Growth has created a delivery problem.
You've won new customers, secured a major contract or expanded faster than expected. Golden Sky provides experienced operating leadership to stabilise delivery, mobilise new programmes and build the capability required to scale — without waiting months to recruit a permanent executive.
Where it applies
- Several customers need onboarding at once, or a major new contract needs immediate mobilisation.
- Professional Services is overloaded or underdeveloped, and implementation governance is weak.
- Customer support or account management is falling behind growth.
- A COO, Delivery Director or Professional Services leader has left.
- Founders or CEOs are coordinating delivery personally, or an international supplier needs initial UK operating leadership.
What Golden Sky contributes
- Delivery portfolio triage, programme mobilisation and recovery.
- Operating rhythms, governance and executive reporting.
- Professional Services leadership, methodologies and implementation standards.
- Capacity and resource planning, with onboarding and handover controls.
- Escalation and service-recovery leadership, and coordination across sales, product, development and delivery.
- Recruitment support and handover to permanent leadership.
Relevant experience. Led the Professional Services methodology and the UK onboarding, implementation and account-management model at Oksidia; restructured Capita's approximately 100-person Professional, Technical and Integration Services organisation, taking its contribution to approximately £4m. He also has experience managing and working with international development teams and delivery partners in India (including Pune, Chennai and Mumbai), coordinating distributed capability with UK customer needs.
A defined engagement focused on delivery outcomes, ending in a handover. It is often delivered alongside a Fractional COO or Operating Partner arrangement, or as interim delivery leadership until a permanent hire is in place: see Fractional & Interim Leadership.
Business challenges
Start with the problem. The capability follows.
Early-stage proposition and market validation
A promising product, but an unproven proposition or route to market.
Capability Accelerate Growth & Market Entry
Evidence iESE — built the business case, secured £250,000 of investment funding and led MVP delivery of a social-care case-management SaaS platform.
Scaling SaaS operations, implementation, onboarding and Professional Services
A good product is not scaling into good delivery. Onboarding, implementation and service are inconsistent as customer numbers grow.
Capability Scale & Strengthen the Business
Evidence Oksidia — led the Professional Services methodology for UK delivery; sales, implementation, onboarding and account management run from the UK for 35+ customers.
Founder dependency and leadership capacity
Too many decisions route through one person, and the next stage depends on releasing them.
Capability Scale & Strengthen the Business
Evidence Welfare Call — as Chief Executive, led a 110-person business through restructuring, process modernisation and commercial change.
Stalled growth and weak commercial execution
Strong product, weak or unproven route to market; sales activity not producing predictable growth.
Capability Accelerate Growth & Market Entry
Evidence FocusGov — revised go-to-market strategy and a shift to a product-led model, with average year-on-year revenue growth above 50% during the engagement. Investment Mastery — eight sales professionals recruited; ramp-up cut from three months to six weeks.
Business and technology transformation
A major systems or operating change is drifting, lacks clear ownership, or is not changing how work gets done.
Capability Lead Business & Technology Transformation
Evidence Capita — supplier-side executive accountability for three technology transformation programmes, each valued at more than £10m.
Investor and owner value-creation priorities
Value-creation or ownership priorities are agreed, but not yet translating into operating results.
Capability Strengthen Performance & Deliver Value
Evidence Montagu Private Equity — supported Full Potential Plan work for Servelec Group following its acquisition in a transaction of approximately £225m.
Operational performance and accountability
Delivery, governance or performance needs a firmer operating grip before growth can sensibly resume.
Capability Strengthen Performance & Deliver Value
Evidence Capita — restructured the approximately 100-person Professional, Technical and Integration Services organisation, taking its contribution to approximately £4m.
The £10m+ programmes were supplier-side executive roles, accountable for Capita's delivery within the clients' governance.
“Graham conducted a deep-dive into my service offering and made a series of recommendations which together we implemented over a 12 month period. The outcome of this was that I grew my revenues by 250% (>£100k) and became profitable for the first time.”
Specialist depth
Public sector and B2G — a specialist advantage, not the only market.
Selling to councils and public bodies has its own buying cycles, procurement routes, frameworks and stakeholders. For UK and overseas technology companies entering this market, Graham brings more than 20 years on the supplier side of UK local government — and today leads the UK business of a SaaS platform sold to the public sector, a company that holds approved-supplier status through Crown Commercial Service frameworks.
Technology and SaaS depth — implementation, onboarding, Professional Services and the link between product, customer and operations — is genuine specialist capability within the commercial work, rather than a separate offer.
Selected evidence
Capita — public-sector technology transformation programmes
Supplier-side executive accountability for three £10m+ public-sector education technology transformation programmes, including Hampshire, Staffordshire and a six-authority North Wales consortium.
Read the case →Capita — restructuring Professional, Technical and Integration Services
Restructured the approximately 100-person Professional, Technical and Integration Services organisation, taking its contribution to approximately £4m.
Read the case →Capita — Business Integration and Organisational Transformation
As part of the senior leadership team, contributed to bringing together Capita's local-government and education software businesses under the Capita One organisation and brand: integrating previously separate businesses and aligning operating structures.
Read the case →Oksidia — establishing and growing the UK business
Co-founded and established the UK subsidiary of a Finnish SaaS company providing specialist education management software, and as UK Director leads its UK operations: more than 35 UK customers, and the company holds approved-supplier status through Crown Commercial Service frameworks.
Read the case →Welfare Call — Chief Executive
Chief Executive of a 110-person technology-enabled services business serving approximately 105 local-government customers, leading restructuring, process modernisation and commercial change.
Read the case →FocusGov — Board Adviser
Board Adviser through Golden Sky for four and a half years as the business moved from project-led services to a product-led model, with average year-on-year revenue growth above 50% during the engagement.
Read the case →iESE — social-care SaaS business case and MVP
Built the business case, secured £250,000 of investment funding and led MVP delivery of a social-care case-management SaaS platform.
Read the case →Investment Mastery — Interim Sales Director
Interim Sales Director through Golden Sky: recruited eight sales professionals, introduced scorecards and performance management, and cut new-starter ramp-up from three months to six weeks.
Read the case →Montagu Private Equity — Servelec Full Potential Plan
Supported Full Potential Plan work for Servelec Group following its acquisition by Montagu Private Equity in a transaction of approximately £225m.
Read the case →Solution Focused Education — Co-founder and Director
Co-founded the business and developed its commercial strategy, proposition and delivery model; led mobilisation and implementation of a commissioned workstream within Lewisham's Maximising Wellbeing at Home adult-social-care transformation.
Read the case →Next step
If the product is strong but the operation behind it is straining, start a conversation.
Describe the situation. Graham will tell you honestly whether an operating partnership fits.